Frequently Asked Questions
Why can't I log into the game?
①. Check your network and switch between Wi‑Fi and mobile data;
②. Clear cache or reinstall the game;
③. Make
sure the social account linked to your game account is in normal status. Please provide your User ID and
device model for further troubleshooting.
Will I lose my account data after changing phones?
You must bind your account to Facebook and an email address in advance to prevent data loss. You may contact customer support for verification of your specific situation.
Can I log in to the same account on multiple devices at the same time?
Multiple‑device simultaneous login is not recommended. It may lead to account anomalies, data errors, and even trigger account risk control in serious cases.
Why was my account banned? How can I get it unbanned?
Account bans are usually caused by violations or abnormal logins. To submit an appeal, please provide your Game ID and wait for the review result from customer support.
Why haven’t I received my coins after being charged?
There may be a 1‑2‑hour delay for your recharge to arrive. If you still do not receive it after 24 hours, please provide your Game ID and the screenshot of the payment order to contact customer support for verification and re‑issuance.
When will my money be refunded if the recharge fails?
Deductions from failed recharges are usually refunded to your original payment method within 3‑7 working days. You can contact customer support for an inquiry if you have not received the refund after this period.
Can I apply for a recharge refund? What are the refund rules?
No refunds will be issued once virtual coins have been consumed.
What if I can't click the payment channel or run into issues while depositing?
Please contact customer service with your Game ID and a screenshot or screen recording of the error. Our team will assist you as soon as possible.
Where can I redeem my promo code?
Tap [EVENTS] in the lobby, select [CDKEY], then enter your code to claim rewards.
Can expired gift packs be re‑issued?
Gift packs have a fixed validity period. No re‑issuance is available after expiration. Please claim your rewards before it expires.
Why can't I play the locked‑up games below?
You need to reach VIP1 to unlock these games. Tap [EVENTS] in the lobby and pick your preferred recharge offer to become VIP1.
How do I withdraw money in the game?
Once you become a VIP, you can withdraw funds as soon as your "Withdrawable Cash" reaches $10. For all subsequent withdrawals, the minimum amount is $20.
What if my withdrawal status stays on "Processing"?
PayPal & Venmo: Please check your registered email (including Spam/Junk folder) to confirm the transaction. If no email, contact support. Cash & Card: If withdrawal status remains "Processing" after 24 hours, contact customer service with your Game ID.
Why can't I register a new account?
There are security‑control limits for account registration. Maximum 5 accounts are allowed per IP address and per device. Registration will be blocked once the limit is exceeded. If multiple real players share the same Wi‑Fi and get blocked by mistake, please provide your user ID and device info for manual review.
Why haven't I received the referral reward?
①. The referred friend did not complete the full registration and login process;
②. The friend
triggered risk-control blocks during registration, so the referral does not count as valid;
③.
Reward amounts vary depending on the registration channel. Please verify the friend's registration
method and contact customer service with both IDs to have the matter checked.
When will I receive the "1 extra reward" for a friend I invited who registered as a guest and subsequently linked their mobile number?
The reward is issued immediately after your friend successfully links their mobile number, though a delay of a few minutes may occur due to network latency. If you do not receive the reward, please submit your User ID and your friend's User ID to customer service for verification.